USmax successfully appraised at Capability Maturity Model Integration Level 2 for Services (CMMI-SVC)
USmax Corporation (USmax) today announced that it has been successfully appraised at CMMI-SVC Level 2. CMMI-SVC is based on the CMMI Model Foundation or CMF (i.e., model components common to all CMMI models and constellations) and incorporates work by service organizations to adapt CMMI for use in the service industry.
Utilizing its ISO 9001:2008 Registered Quality Management System and now CMMI-SVC best practices for providing services, USmax will continue to exceed quality and service delivery requirements of all its federal and commercial customers.
“We delivered on the promise we made to our customers a year ago. The achievement further demonstrates that we are committed to fulfilling the mission of our customers utilizing industry best practices” said Mr. Sae Pak, Vice President.
About the CMMI for Services
The CMMI for Services (CMMI-SVC) is a process improvement framework for service organizations. It was developed by the Software Engineering Institute (SEI) at Carnegie Mellon University, and released in February 2009. The focus of CMMI-SVC is service delivery rather than development. (A CMMI for Acquisition, or CMMI-ACQ, also exists.) The CMMI for Services defines a service as a “product that is intangible and non-storable.” Like physical products, services are intended for delivery to a customer or end user. Unlike other models that may focus on specific types of services, CMMI-SVC is widely applicable – potential domains include information technology (IT) services, transportation, health care, training, consulting, etc.