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ISO 9001:2008 Registered
ISO 20000:2011 Registered
ISO 27001:2013 Registered
CMMI-SVC Level 2 Appraised
ITIL ver.3.0

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Infrastructure Management Services

Infrastructure Management Services

USmax Corporation Infrastructure Management Services

Federal agencies rely on management practices and critical infrastructure to operate and provide key mission critical services. In some cases, it’s literally matter of life and death. USmax Corporation understands the sensitivity and importance of key mission critical components and provides Program, Project, and Operations and Maintenance (O&M) Services based on the Project Management Institute (PMI) and Information Technology Infrastructure Library (ITIL) techniques to agencies like U.S. Coast Guard, National Oceanic and Atmospheric Administration (NOAA), U.S. Customs and Border Protection, etc. We help customers realize high business value by incorporating information strategy, business collaboration, business integration and managing IT risk, across the value chain of the enterprise. Our Infrastructure Management Services include:

Service

Description

Project, Program, and Portfolio Management (P3M)

Our P3M offering provides technology-enabled solutions for Enterprise Portfolio Management (EPM), IT Governance, function and technical PMO initiatives, project management, new product development, and related areas. We assist our customers in implementing P3M best practices to better manage their portfolio of business investments, align business with IT, balance IT demand and supply, improve IT Governance, augment customer PMOs, increase project success rates and reduce costs. We engage with customers to conduct project, program, and technology assessments, build roadmaps, provide technical oversight, select the technology and conduct multi-phase implementations. Our implementation experience includes design using relevant process frameworks (ISO, CMMI, PMBOK, Agile, ITIL, etc), configuration, rollout, support, integrations and user adoption.

Systems Engineering and Technical Assistance

We provide Systems Engineering services in four (4) unique disciplines: UNIX/LINUX/Windows/Open source Systems Consultation, Systems Assessments and Recommendations, Server Resource Migration, and Enterprise Storage Capacity Planning. In each of these disciplines, we work with our government stakeholders to develop customized solutions and recommendations that allow for scalable systems and infrastructure designs for future growth and improved efficiency. For example, assisting federal customers to evaluate and adopt Cloud Computing based approach towards systems architecture and engineering to utilize Infrastructure as a Service (IaaS) for greater efficiency and long term cost savings.

Network Engineering, Management, and Telecommunications

We provide Network Engineering, Management, and Telecommunication services in five (5) unique disciplines: Network Lifecycle Management, LAN/WAN/MAN Design and Implementation, Enterprise Network Management, Wireless Communications, and Disaster Recovery/Continuity of Operations Services. We assess network and telecommunication requirements, conduct design reviews, Develop Testing & Evaluation (DT&E), develop proof of concepts, create High Availability (HA) network topologies, develop and support Network Operations Center (NOC), and develop Standard Operating Procedures (SOP) and Continuity of Operations Plans (COOP) for disaster recovery.

Green IT - Cloud Computing and IT Infrastructure Consolidation

We provide consolidation of IT infrastructure to reduce carbon footprint and comply with federal government mandates for Green and Sustainable IT. Our services include migration and adoption of Public Clouds for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). We also deploy Private and Community Clouds for our customers.

Service Desk and Operations Support

We provide Enterprise wide Tier-I, II, III level Service Desk and Operations support across various federal customers. As part of these services, we provide a wide range of Help Desk support ranging from general user support, mission critical system support, to application specific targeted services.

Facilities Management

We provide Data Center management, Facilities Operations Management, Space Planning, Space Design, Furniture Reconfiguration, and Facilities Service Desk support. Our employees are Leadership in Energy and Environmental Design (LEED) Accredited Professionals (AP) qualified to ensure and provide services that support the environmentally sustainable design, construction and operation of federal facilities.

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